FAQ

What services do you offer?

We specialize in providing luxury transportation services and concierge services. Our fleet includes high-end vehicles such as luxury SUVs and sprinter buses. Whether you need transportation for a business meeting, a special event, or airport transfers, we ensure a seamless and comfortable experience. Additionally, our concierge services can assist with bookings, event planning, restaurant reservations, VIP tickets, and other personalized services to enhance your travel experience.

 

How can I book a ride?

You can easily book a ride through our website by using the online booking form, or call our customer service team directly at 242-636-7486. If you prefer, you can also send us an email at [email protected], and one of our team members will assist you with the reservation.

How far in advance do I need to book?

We recommend booking at least 24 hours in advance to ensure availability, especially for special events or high-demand dates. However, we can accommodate last-minute bookings whenever possible, so don’t hesitate to contact us if you need a ride on short notice.

What types of vehicles do you offer?

We offer a range of luxury vehicles to suit your needs, including:

  • Luxury SUVs – Spacious and stylish, perfect for families or small groups.
  • Mercedes Sprinter Buses – Ideal for group travel, corporate events, or special occasions.
  • Coaster Buses – Available upon request for large groups.

Can I request a specific driver?

While we do our best to accommodate requests for specific drivers, we cannot guarantee the same driver for every trip. However, all of our drivers uphold the highest standards of professionalism and service, ensuring that your journey is always comfortable and safe.

Can I make changes to my booking?

Yes, you can modify or cancel your booking with advance notice. We kindly ask that you inform us at least 12 hours before your scheduled pick-up time for any changes or cancellations. This helps ensure availability and allows us to adjust our schedule accordingly. Cancellation policies may vary, so please check our terms and conditions or contact us directly for more details.

Do you offer services for corporate clients or events?

Absolutely! We provide tailored transportation solutions for corporate clients, conferences, business meetings, and special events. Whether you need a fleet of vehicles for your team or a VIP experience for high-level executives, we ensure a seamless and professional service. We also offer flexible billing options and priority scheduling for corporate accounts.

What happens if my flight is delayed?

We track all incoming flights to monitor any delays. If your flight is delayed, we will adjust your pick-up time accordingly at no extra charge, ensuring that your chauffeur is there when you arrive. Just let us know if there are any changes to your travel schedule, and we will take care of the rest.

Do you offer concierge services for events or travel planning?

Yes, we provide comprehensive concierge services to enhance your experience. Our team can help you with booking exclusive event tickets, making restaurant reservations, arranging luxury accommodations, and providing customized travel itineraries. Whatever your needs, our concierge team is here to assist with every detail.

Are your services available 24/7?

Yes, we offer 24/7 transportation services to ensure that you can travel whenever you need. Whether it’s an early morning airport transfer or a late-night event, we’re here to provide reliable and luxurious service around the clock.

Is there a minimum or maximum number of passengers for your services?

We accommodate both small and large groups. For smaller bookings, our luxury SUVs are perfect. For larger groups, our Mercedes Sprinter buses or Toyota coaster buses are ideal, with capacity for up to 14 passengers or more. If you have a specific request, feel free to contact us, and we will arrange the best vehicle for your needs.

What areas do you serve?

Our services are available in Nassau, The Bahamas. Please contact us for details on specific destinations.

How do I get in touch with you?

You can reach us via:

Our team is always happy to assist with any questions or bookings.

If you didn’t find the answer to your question above, please don’t hesitate to contact us directly, and we’ll be happy to assist you. Thank you for choosing Fresh Luxury Transportation and Concierge Services—we look forward to serving you!